It's rare that I have something new and useful to say. Useful, yes, but new...not so much.

My husband got a new Blackberry and his software was better than mine. So I decided to upgrade my software from the BB site in a feelbe attempt to keep up with the Jones' (or my husband). I've never done this before, I've never really cared because I'm not one of those "must have my cell phone at all times" people -- in fact, I often lose it. But surely his can't be better than mine!

So I installed the desktop manager and plugged it in. (Go to your service provider to download the desktop manager for your BB) I have a Compaq Presario laptop, Windows Vista. Got everything up & rolling and it gets to the end of the installation and I get this error:

"Unable to reconnect to the device during a multi-stage load operation" -- and when I boot up the phone it gives me error #507 - in the language of Blackberry Pearl, that means there's no software installed.

So that was really nice. My $300 phone just became a child's toy. But like I tell my kids, we do not give up! :) Sometimes I do, but I don't tell them that. They can discover their parents are hypocrites in a few more years.

Anyway, I'm going through these BB forums only to learn that I'm up a creek minus paddle. I hardly think so.

So....if anyone else gets this error, I'll tell you what I did to fix it. And surely this won't work for everyone, but it will work for 24% of you. Give or take...

Before you begin, I pop the battery out of the Blackberry (that's not the fix, that's just part of what yo have to do). After that, I initiate the software on my PC. When it tries to find my Blackberry on a USB port, I notice that it doesn't recognize it. So, I unplug the USB cable and plug it back in. It recognizes it. Push button...commence.

After the software starts doing it's backup and load sequence, I put the battery back in. THIS was the key. For some reason the USB cable just wasn't providing enough juice to keep the Blackberry going.

Also, be sure your power options aren't set to turn off your USB ports. Probably not the problem but worth checking. Device Manager > USB Ports > Power Mgmt...you'll see the option.

Update Successful! So that did the trick, hopefully it helps someone else.